Every platform shift hands the market to new leaders. These essays cover why AI is the biggest handoff yet, why large incumbents will move slowly, and how owner-operated businesses can move first.
Every platform shift has a moment when the old leaders stop being the safe choice. For AI, that moment is now, and it plays out function by function: sales, support, hiring, training and operations.
Seat pricing, installed bases and quarterly release trains make AI a threat to incumbents before it is an opportunity.
The best first AI project is the boring one that loses you money every week. Here is how to find it.
A practical sequence for putting AI to work across sales, support, hiring, training and operations in one quarter.
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